Pozla
Support
Need a hand?
Theme not recognized, a purchase that didn’t go through, a user you want to report — write to us about anything. The fastest way to reach us is email:
We usually reply within a few days. Including your device model, iOS version and your Pozla username helps us help you faster.
Frequently asked questions
- My photo was rejected for not matching the theme. The theme check runs on your iPhone. Make the subject clearly visible and fill the frame with it, use good light, and try again — you can retake as many times as you like.
- Why can’t I upload from my gallery? To keep the challenge fair, photos can only be taken with Pozla’s camera on the day of the theme.
- Where did my photo go? Shared photos are deleted automatically after 24 hours. Premium members can keep their photos in My Memories.
- How do I report or block someone? Tap the ••• menu on a photo or comment and choose Report or Block. Reports are reviewed within 24 hours, and you won’t see content from people you’ve blocked.
- I subscribed but Premium isn’t active. On the Premium screen, tap Restore Purchases while signed in with the Apple ID you paid with. If that doesn’t help, email us with the date from Apple’s receipt.
- How do I cancel Premium? In iOS Settings → [your name] → Subscriptions → Pozla. Deleting the app or your account does not cancel it.
- I don’t get a notification when the theme opens. Check that notifications for Pozla are on in iOS Settings → Notifications.
- How do I delete my account? Profile → Delete account. Your account and data are permanently deleted.
- I’d like a refund. Payments are handled by Apple; request a refund at reportaproblem.apple.com.