Need a hand?
We’re happy to help with anything in Snuglo — bugs, purchases, progress, or
feedback. The fastest way to reach us is email:
Email Support
We usually reply within a couple of days.
Common questions
- I bought something but didn’t get it. Open Shop → Restore
Purchases. If it still doesn’t appear, email us with your purchase date.
- How do I remove ads? Buy “Remove Ads” or “Premium” in the Shop.
- What does Premium include? Unlimited energy, no ads, all level
packs unlocked, and all skins & boards.
- I lost my progress. Progress is stored on your device. Deleting
the app removes it. Use Settings → Account → Export/Import to move it.
- How do energy and keys work? Energy refills over time (Premium is
unlimited); keys open treasure chests and are earned by playing or bought in the Shop.