Support

Need a hand?

Bugs, purchases, lost progress or just a boss that’s driving you up the wall — write to us about anything. The fastest way to reach us is email:

support@felabs.app

We usually reply within a few days. Including your device model, iOS version and game version (shown at the bottom of the AYARLAR / Settings screen) helps us fix things faster.

The game’s interface is in Turkish; the on-screen labels are quoted below as they appear in the game.

Frequently asked questions

• I bought gems but didn’t receive them. On the home screen, tap MAĞAZA (Store) → SATIN ALMALARI GERİ YÜKLE (Restore Purchases). Make sure you’re online and signed in with the same Apple ID you paid with. If they still don’t show up, email us with the date (or order ID) from Apple’s receipt.
• Do Ağa and Diva share progress? No. Each character has a separate save: level, gear, regions and daily quests belong to that character. Ağa and Diva never fight each other — each has an enemy roster of its own.
• How do I switch characters? On the home screen, tap KARAKTER and confirm SEÇİM EKRANI (selection screen). Your progress is not deleted; when you come back, you pick up right where you left off.
• Game Center isn’t working / I’m not on the leaderboard. Sign in under iOS Settings → Game Center with your Apple ID, then reopen the game. Leaderboards and achievements come from Game Center; it’s optional, and the game plays fine without it, even offline.
• My progress is gone. Progress is stored only on your device and is not backed up on a server. Deleting the game or resetting the device removes the save. Because gems are consumable, restoring purchases may not add them back — email us and we’ll take a look.
• How do I reset my data? Delete the game from your device and reinstall it; both characters’ saves are wiped. You can change your ad-tracking choice any time in iOS Settings → Privacy & Security → Tracking.
• Are ads mandatory? A banner appears on the home screen and an interstitial at the end of a region. Rewarded ads (a free chest, doubling offline earnings) are entirely optional.
• I’d like a refund. Payments are handled by Apple; request a refund at reportaproblem.apple.com.