Support

Need help?

Bugs, missing items, purchase problems or ideas — write to us about anything. Email is the fastest way:

support@felabs.app

Include your character name, device model and iOS version so we can help faster. We usually reply within a few days.

FAQ

My purchase did not arrive / restoring purchases

Check your internet connection and restart the game first; purchases are added to your inventory once our server verifies them. To get the No Ads pack back on a new device or after reinstalling, tap Restore Purchases in the Market or in Settings. Consumables such as potions, charms and gold are credited to your account once and are not restored; they are already in your inventory when you sign in with the same account. If the problem persists, email us the order number from Apple’s receipt.

How do I remove ads?

The one-time No Ads pack in the Market permanently removes the interstitial ads shown after you die. Rewarded ads (revive on the spot, daily chest, double XP) are always optional; you lose nothing by skipping them. You can change ad personalization under Settings → Ad privacy options.

How do I delete my account?

In the game: Settings → Delete account. Your account, all characters and items are permanently deleted; this cannot be undone. If you cannot access the game, email support@felabs.app with your character name and we will delete it within 30 days. Details: Privacy Policy.

Will I lose my guest account?

A guest account is tied to this device; if you delete the game or change devices you may not be able to reach it. To keep your character, link your account with Sign in with Apple in Settings.

“Could not connect” / I keep getting disconnected

• The game is online; Wi-Fi or mobile data must be on. Check that Kadim Diyar is allowed to use mobile data under Settings → Cellular.
• Try switching between Wi-Fi and mobile data, or toggle airplane mode.
• If you use a VPN, turn it off and try again.
• “Logged in elsewhere” means your account was opened on another device; only one session is allowed at a time.
• The server may be under maintenance; try again in a few minutes. If it persists, send us the time and error message.

Someone harassed me in chat

Report the player’s name, the time and what was written to support@felabs.app; we review chat logs and restrict accounts when needed.

I want a refund

Apple processes payments; request a refund at reportaproblem.apple.com.